FREQUENTLY

ASKED QUESTIONS

RENTAL

PAYMENT

DELIVERY

RETURN AND

DAMAGES

What are the requirements to book a rental?

Every rental order will require a signed and confirmed contract with complete company details and contact details. To ensure clear communication, it is advised to have one contact person only throughout the duration of the contract.

 

A 50% downpayment is also required for us to process your orders.

Full payment must be settled at least 48 hours before the scheduled delivery.

 

Is there a minimum number of items per transaction?

No minimum number of items for rental. You can rent even if it’s just one item.

Delivery charges will apply.

 

Is the rental cost good for 1 day only?

Yes, all cost indicated per item are good for 24-hour rentals only starting from the time of delivery to the time of pick-up.

 

Can we rent for more than 1 day?

Yes, we offer discounts for more than 3 day rentals. Kindly send us an email with your event details and our team will get back to you as soon as possible.

 

How do we make sure that the items to be delivered are not damaged?

We make sure that all items dispatched for rentals are all in good condition.

Should there be any minimal damages (e.g. discoloration), client will be advised accordingly.

If necessary, client can also schedule a warehouse visit to check on the items for dispatch. 

 

 

 

What are the payment terms?

We require 50% downpayment at least 5 days before delivery of items. Full payment must be settled at least 48 hours before scheduled delivery.

 

How do we settle our payment?

Payment can be settled via Bank Deposit or Cheque. Payment details will be disclosed once contract is confirmed.

 

How much is the security deposit?

This will depend on the number of items to be rented. The security deposit will be indicated in the contract and is refundable three days after the return of items. Should there be any damage on the items, damage charge will be deducted from the security deposit.

 

Do you deliver anytime?  

We have two windows for delivery: Morning (8am to 12pm) or Afternoon (1pm to 6pm) Delivery rates will vary depending on specifics. Please contact us for a quote.

What do you do for late-night delivery/pickups?

We can arrange an after-office hour delivery for an additional fee. Please contact us for a quote.

How much is the delivery fee?

Cost for delivery depends on the location and time of delivery. The charge also includes cost for manpower/ingress/egress.

 

Will you assemble the furniture when you deliver it?

Yes, we can arrange according to your floor plan. Just send us via email prior to the delivery date agreed upon.

 

Can we book our own delivery transportation (e.g. Transportify, Lalamove)?

Yes, you can book your own transportation, however, this is not advisable as unnecessary damages are imminent when using a third-party courier. Client will be charged for any damages incurred during delivery.

 

 

What happens if an item gets damaged?

Our team will assess the damage on the items. This will be deducted from the security deposit.

 

What happens if I have missing items when I return my order?

If you have missing items upon return, you will be informed as soon as possible after your event. If any missing items can be located after the event, we ask that you try to return them within 48 hours. You will be charged the full replacement cost for any items that cannot be located.

 

How do we return the items?

Delivery cost will includes pick up of items upon egress. You will be requested to include the time of egress in the contract. Our team will be on standby at the venue an hour before the indicated time. In case of event delays, kindly inform our team at least 6 hours in advance so that we can make necessary adjustments on our schedule.